It appears that we have encountered the same problem. I did not want to sound as if I was just a complainer, or that a little something did not go my way, because that is just not me. I was just Terrified, thinking I was losing all of my data. But after several attempts and Nothing... Absolutely Nothing...I became upset.I have emailed the company a letter, with my complaint, and I do not know if they will even read it. I was so suprised at the responses that I recieved through this posting. The kindness and helpfullness, that was shown to me, and I am up and running again. I only lost data from Dec. Sad though, that these people out of the goodnes of their heart, helped me out, but the company..... What was really a suprise was the emails that I recieved, ( I guess maybe they did not want it posted for everyone to read) but they spoke of not recieving any help from the company either. That is sad also, because evidently I was'nt just catching them on a off day.