Susan, This is interesting that you got the astericks after surnames. This is a problem that I have reported many times but had never been able to pin point when or why it started. So stopping the reports with Esc may be the reason.
The method that I have used is to run Fixme.bat to fix the problem. Other wise I use find and replace in a FJ. I hate to reset every thing with Fixme.bat but that is the only way to get rid of the astericks.
BTW to run Fixme.bat close UFT and open Explorer. Find your UFT folder. Fixme.bat is in the UFT folder. Double click on it and it should run. This will reset UFT to it's default starting point.