Yep! You're probably using MSOutlook, right?? No one else seems to agree with me; but I also have this problem. There are TIMES (few) that I am able to open UFT after or during an internet/e-mail session. What I do is after I close out e-mail/internet, I make sure that the modem is disconnected and then I go into the MSDOS mode. I do a few little things like type in C:dir/w and watch it then type exit. Then repeart that. THEN go into UFT. OR I sit awhile and play a few hands of solitaire and try it again. :) Sorta dumb, but it works for me. Good luck!