Paul, I am curious.How long does it take to get an answer from FTMtech support?I have been waiting three weeks.That is a long time.
I called "FTM customer service" and the lady said I was registered for 7.0 she was eager to sell me things, but not listen to my problem.She said I should buy an up grade to 8.0 for only $89.00. Customer was for selling only not for help with computer problems.I stated I need replacement disc's for the 7.0 and she was lost as to what I could do. I really have not been impressed with 7.0 there are many problems.So I am not interested in spending more.
I have tried to call tech support several times.There is no 800 number.Every time I have called I get placed on hold for 15-20 minutes with a recording. It has become very expensive .
All I need are obtaining a set of replacement discs 7.0 (I have missed placed the ones I already bought) I got a new computer for Christmas I have saved all of my genealogy files on a zip drive but can not access them with out the install cd's.I feel it is unfair to have to spend so much when all I need is the install discs. I have tried just about everything and someone from the message board gave me your email address I hope that is ok and I do not get you in trouble. I understand how others feel about not getting help from tech support when you need it.I have spent so much money on cd's and things and it is useless if you can not access it. Thank you for your time.If you have a way I can solve my problem I would really appreciate it.