Answer: The program cannot find the ROOTS or font name font. The ROOTS font is supplied with Ultimate Family Tree, Family Gathering and ROOTS V. If you have just installed the program, be sure to restart Windows so Windows will recognize and use this font. Make sure that font is installed by checking the font list using the Windows Control Panel. Reinstall the font if necessary. If the font is installed, the program might not be recognizing it because too many fonts are installed. Check the font list in the Windows Control Panel and remove any fonts you don’t use. The number of fonts you can have installed will vary depending on the system, but the average is 150- 200 fonts. See your Windows manual for information on deleting and installing fonts.