The UFT program is dead, has been dead for over a year. Open UFT. Click on the Help button and slide down to the words, About . . . That will tell you which version of the program you have. Several upgrades were labeled Deluxe. Only verion 3 had the version number on the box.
UFT and Palladium were bought by another company who switched things around several times. The last company that owned UFT seldom answers. Do not hold your breath waiting for telephone or email tech support. When they do answer they seldom have any help for UFT.
You can trust most of what you read there as long as you don't expect to get answers. 98% of your help is going to come from this GenWeb site here where you posted your problem.
I would bet that your Deluxe was about version 2.5, perhaps 2.8. You can download an update to 3.01 at www.uft.com. 3.01 corrected one of the most serious bugs in 3.0. Actually, 2.8 is a good place to stop.
A lot of us UFT users have already switched to The Master Genealogist (gold), and upgraded to 4.0d. The Master Genealogist (TMG) is made by Wholley Genes. You don't have to use GEDCOM to transfer most programs into TMG.
You could try to get your money back from the dealer where you bought it.