Bob: Did you ever figure out what your problem was? I just got an HP notebook, ME.I can't get my Roots3 to run...keeps telling me not enough memory.9 GIG ought to be enough. Same scenario on my Win98, Gateway bought summer 2000.
My FAV wasn't downloading Diamond Collection FTM files. I installed a FTM software I got for $14 and now, at least, I can download family trees from Diamond Collection subscription. Anne