Okay ... Yes, John, I meant the downloadable updates. You are probably right in that you can upgrade 2.0 to 3.0. Let's see, Sandy ... One thing you can try is to reboot the computer and then try installing 3.0.That would close all of the 2.0 version files in case one of them was open when she tried to install 3.0.If that doesn't work, you might try uninstalling UFT and delete the entire UFT directory.Reboot the computer and then try reinstalling 3.0.You won't have to install 2.0 first - you should be able to go directly to 3.0.Or you could install 3.0 in a different directory other than the default "UFT" directory.This would assure that the files won't overwrite any existing ones that might be open or read-only.
(Not all of this came from my own "lil round noodle" I had help-- grin!)