Thank you for your response.I did back up my files.
I downloaded the entire program from the internet and was billed by genealogy.com on my credit card bill.There was no CD sent to me at a later time. In fact, I got an E-mail telling me there would be no CD sent.I tried to contact genealogy.com at their website, but it appears that if you have a problem with their products, unless it is a typical problem they have listed, there is no support.They have a "contact us" link, which gives you a choice of customer support, technical support and something else.After you choose, you get an E-mail layout to complete.Once you complete it and try to send it, a message comes up that says if your message is for customer support or technical support, don't send a message here, use the on-line support options.They only want your message if your are associated with the press. These are the people who make Family Tree Maker which I have been using for a few years now, but I like the standard reports that are offered in the UFT better.
I wish these companies who make this software were more stable.I'm beginning to think I have spent more time keying information into various databases than I have gathering it. I started off with Family Roots by Quinsept. When they came out with their version 4, there were some bugs in it and it wasn't returning very reliable information to me on my reports, so I bought Roots IV by Commsoft.Roots IV was way too slow, so I bought Family Tree Maker.Family Tree Maker was very easy to use.The data entry went very quickly, and the reports were eye appealing, but not particularly useful on the research end.I would enter the data and then export to Roots to print a 5-generation chart and index.Because Roots was so slow, it would take almost a whole day to import. (My report is almost 300 pages).I bought UFT and everything was much faster.I thought now I have a program that has it all, and I can go in and fix my source data.Then I find out it's not being supported anymore either.