Bob is right. The REAL problem doesn't ever seem to have been found. Mine still freezes up on me if I have opened other things (i.e. e-mail or internet explorer, particularly) prior to opening UFT. However, there are times that UFT opens fine without freezing. It's just a quirk. If you think you're going to work with UFT, always open it first after starting your computer. We "diehard" users usually find a "work around." Frustrating as it can be ... you still can't beat the program in many ways.