What version of UFT are you using? I don't recall ever hearing about an "Error 3" message, Lori. I do know that in version 2.8 update there were a lot of changes/corrections made to the box charts, and (if you are using a version prior to that) that may explain why the problems. What else does the error message say? Sometimes when those options become "grayed out" the previous chart has not been closed. Also, the Print Preview in the File Menu is not available because the chart is previewed during customization.