Message number 4773 on this message board announced the demise of UFT on May 19, 2000. They said at that time "We will continue to distribute, sell and provide free technical support for Ultimate Family Tree version 3.0 through the next year."
I believe that May 19, 2001 was the cut off date for support from Genealogy.com.
There have been many users that have had trouble with the UFT web site and there is little or no support to fix any problems.
You might want to start looking for another program such as The Master Genealogist (TMG). Details for this program are available at http://www.whollygenes.comhttp://www.whollygenes.com