I called the 800 number, which is the order line through Parsons Technology. They handle phone orders for The Learning Company. I had to be insistent, but the agent finally agreed that there was a policy to upgrade 2.9 users to 3.0. They probably have an upgrade policy for your purchase time also. Call them and be firm! They took my order, but it has not had time to arrive. I am a long time purchaser of Parsons software. Best company around. They run an excellent company. There was no cost for program or for shipping. Hope you can get your order in. I don't have the 800 number, but it is on the "www.uftree.com" site.