I am having trouble uploading my file from FTM 2012 to Ancestry.com. I am running the Family Tree Maker 2012 Version 18.104.22.1689. I am running it on a new Toshiba laptop using Microsoft Windows 7 64 bit Home Premium and Internet Explorer 9. I have put this onto this new laptop because my old one is failing.
The old one ran exactly the same version of FTM 2012 under Windows 7 but it ran IE8 instead of IE9.I think that is the only difference.
My problem is that I am having trouble uploading my treeto Ancestry.com. When I do the upload and sync from this new laptop it appears to work correctly but there are NO MEDIA FILES of any type uploaded. To double check this I have removed the uploaded data and turned off everything (virus protection firewall, etc) I could think of on my pc that might be stripping the media files out of the data and retried it and got the same results... no media files uploaded.
To triple check that it wasn't my data I went back and uploaded and synched the same data on the old pc and all the media files were uploaded!This is the exact same data that is in the FTM on my new pc since I copied it from old pc to new pc and can see the media files are present in the FTM 2012 program data on the new pc.
Something is stripping all the media files out of the data that is being uploaded to Ancestry when I run the upload and synch from the new pc. I have no idea what it can be and I have no idea where to start looking.