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Genforum does not monitor this forum. It only seems to be read by other users.
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I have not received a notification of a reply for many months and probably longer. I check back to see if there are any replies. It is easier to do that if the forum is bookmarked.
I'm sorry that you have been treated rudely when you didn't realize that your post has been answered. Those people were probably frustrated, but frustration is no excuse for poor behavior.