I discovered that too. However,for only $1.95 I got to look at every listing and found the person who's Vietnam service I needed to verify. With so many wannabes out there you need to know who's telling the truth. And for only $1.95 to look at millions of listings... nobody can be THAT cheap to complain. Besides, it must cost those folks to collect and maintain all of that data. We can't expect to get everything in life for free. And if a family member or the information is really that importantit's work a buck/95. I pay more than that for a hamburger!