Contact your Senator. You will most likely get his/her aide. If possible fax all the documents...your request for the medals, phone calls you made, letters you've received. everything. Stay on it. If you do not hear something within several days in response to your request for help, contact the Senator again, now include the VA and I am sure this will also be again. Contact your Congressman/woman. See if your local newspaper/tv station will run/air your story. Whatever branch of the service he was in, contact them. Was he KIA?Keep records of everything you do. If it is by email, save the message to disk and print out a copy. Document everything you do in your search. Dates and names of those you speak with.