Perhaps if she tried to get copies of the G.O.'s this would turn the situation around. Instead of asking for the medals ask for the G.O.'s
I suggest this because of what I have been through in my brother's case.By pressing hard I discovered he was awarded additional medals where first thought were the ones I received one year after my request went in. Now I am awaiting another delivery.
Now....where will I find the Campaign names from Sept 1944 -April 1945? This would be from Australia, Moratai, Sansapor, etc. to the final mission providing air cover for our invasion forces on Cebu.This once again brings us back to medals awarded or earned.