Hi David, Don't worry we have been contacting them for weeks about all the problems. You can search without knowing the name, but you have to put * in the places to get the results that we used to get without them. So many steps to get to the search you want, then the choices that have to be made. They originally had a complaints e-mail address on the home page which they have now removed, but unfortunately for them we still have. They have made a fantastic search site into as bad as most of the others. I have contacted them several times, and they told me that change is difficult and it will be better when I get used to the new search, but sorry getting used to it doesn't make it better. I had been searching for a marriage for a Arthur H Jackson, put that in the search and every Jackson with H in the name came up, even when no Arthur in the name, took out the H and just left Arthur and then every Jackson marriage came up, could have been thousands, numbers just kept adding to the end of the search pages so gave up. Maybe they will sort it out one day. Regards Janet Hutchins.