There is also the GenForum Forum at: http://genforum.genealogy.com/cgi-bin/latest.cgi?genforumhttp://genforum.genealogy.com/cgi-bin/latest.cgi?genforum "This is for questions, concerns, and problems with the GenForum web site. This forum is also to discuss unique ways people utilize GenForum and useful (and possibly hard-to-find) features of GenForum. This forum is NOT for general genealogy queries or questions."
Rob Armstrong, CEO of Genealogy.com, posted message #2598 there in December 21, 2000.
There is a genealogy.com employee who has answered a few questions and concerns there.He has helped a few people tweak and update their browsers to get better, but still not good access.
Many users have good suggestions and tips to get around the disgraceful mess.