Telephone support is available by calling 1-800-326-8733. Representatives are available from 9:00 AM to 7:00 PM Eastern Time, Monday - Friday. These do not include holidays, and are subject to change. Occasionally, the Genealogy.com Technical Support call center may not be available during these published hours, either due to circumstances beyond our control (such as power failures or technical difficulties) or to conduct training seminars with the Technical Support staff.

The Online Help Center contains all of the online support options that are available for this product. These support options are subject to change. From time to time, the Online Help Center may be inaccessible due to server maintenance or technical difficulties. Genealogy.com is not responsible for inability to access the online support options within the Online Help Center.