Genealogy.com
Frequently Asked Questions

504 Error Message when using AOL or CompuServe

Where is my order?

What operating systems will Family Tree Maker run in?

Troubleshooting online/subscription access issues
Why am I receiving an error message trying to view images in the US Census Collection?
Your Account Information

I forgot my user name/password

Change my mailing or e-mail address

Change my user name/password

What is the status of my order?
Customer Support
Product Questions
Customer Service/Sales
Feedback
Enter the article number and press Go!  
Research Help
Genealogy tips, updated weekly.
Free online classes let you learn at your own pace.
Our expert genealogist, Rhonda McClure, answers your questions each week.
Books and videos help you get the most out of your genealogy software.
Visit the Learning Center.
New to the Help Center
Online Tutorial
Step 1. 
Check the list of frequently asked questions on the left for your issue.
Step 2. 
Search our knowledge base for your question (it's easy, just type in a question to search).
Step 3. 
Still can't find what you're looking for? Contact us!


Home | Help | About Us | Site Index | Terms of Service | PRIVACY
© 2011 Ancestry.com