I also wish I had read all of the comments before I purchased the FTM 2008. The ONLY reason I updated from ver. 16 to FTM 2008 is because ver. 16 has some compatibility issues with VISTA. It runs okay, but the driver for the PDF files is not compatibile with VISTA so I always have to open it by telling it to ignore the incompatibility issues. FTM has/had a temporary fix for it, but after trying to install it several times without success, I gave up.
I have over 52,000 individuals in my FTM database, but that has never been an issue in previous versions. I would like to hear from more VISTA users to know if anyone else is having the same problems. I am also curious if the XP people are having the same problems. I also like some of the new features, but the program is so slow it negates my positive outlook.
If this product cannot be fixed, I would like to KNOW. I would be willing to forget the $29.95 plus shipping cost unless they offer a recall. I would go back to using the ver. 16.
The following is what I posted on the error message forum.
I am beginning to feel the same way as you all do about FTM 2008. I have a new DELL computer with 256 GB hard disk and 1 GB of memory, VISTA OS, and FTM 2008 is very slow to refresh after I make any additions or changes to my data.
I installed FTM 2008 August 24, 2007 and it has closed down on me both of the times I have tried to use it. Last night, it closed down while doing the backup I requested. Both times, I got the wonderful message saying, "Windows is closing and Windows will try to find out what the problem is."
I DO NOT UNDERSTAND WHY THIS VERSION DOES NOT HAVE AN AUTOMATIC BACKUP!!
I merged some individuals in two different instances without really knowing they merged correctly until I checked each one. The program actually prompted me to do a backup before I merged the files! It created that backup successfully, but when I was ready to exit the program and checked for it to perform a backup; it closed before it finished!
I tried to "trick" into telling me I had duplicate person, but alas, it just created the duplicate person! This is VERY SCARY!
I plan to call the support help line tomorrow about the "program closing down," but in the meantime I still have my version 16 installed.
I would appreciate anyone's suggestion as to why I am having this problem.