It is paradoxical, even bizarre that while loyal UFT User Groups demonstrate the program to the public, the publisher, Genealogy.com, invokes commercial secrecy to refrain from saying whether the program will continue to be supported. The following is extracted from the April 2000 issue of the RUG of Arlington, VA Newsletter:
"From the President's Desk: . . . . . . The RUG sponsored an exhibitor's table at the Fairfax (VA) Genealogy Conference on May 18 where we held demonstrations of UFT for conference attendees. The RUG plans to sponsor a UFT users meeting at the National Genealogy Society's (NGS) Conference in Providence, R.I. the evening of May 31 at 7 pm. . . . ."
Although RUGs, as non-profit groups, cannot engage in overt promotion of specific genealogy programs, the above kinds of activities regarding their programs would be loved dearly by most publishing companies. Yet Genealogy.com, by refusing to comment in any encouraging or informative way about the future of its UFT program, clearly, and apparently deliberately, promotes fear and certainty among loyal users that the program has already been abandoned and is being allowed to twist slowly in the wind, without even a decent burial. User questions about support and the future are met with stonewalling, bizarre referral to the FTM FAQ site, or many rambling words with no clear relevance to the questions asked.