Paul, you said "Define supported. Do you mean what the future development plans are for UFT? If so, we don't talk about them for *any* of our programs."
From the viepoint of this user, a program is supported if there is faith that there will be evolutionary growth AND if there are avenues to obtain technical support.This is especially true when the versions released have crippling faults (Howard liked "anomolies - I call them bugs).I have faith that Corel or some follow-on company will continue to evolve WordPerfect, QuattroPro and so forth.I don't feel the same about Word Star. I'm about half-way there with UFT.
No one doubts that FTM will evolve.That's because upgrades have been frequent and we know it's your major product, so no one NEEDS confirmation of your having future plans of some type for it. Not true for UFT, given that it's almost a year since the buggy 3.0 was released.
We users don't care as much what the specifics of a future release might be as we do about whether there *ever* will be one.Even if the future release is called something else and looks a bit different to the user, if the company plans an upgrade path to it and the capabilities of UFT will be found in it, you could still answer yes, be honest and take a BIG load off our minds. That's because we will assume that the extant UFT bugs will not be in it (but of course there would be others).
We had faith there would be a ROOTS IV and then we had faith there would be debug releases of it. Same with ROOTS V.Most of us evolved with the system even though in some cases it was traumatic.
If you could simply say "we will not let UFT die, we have plans to continue to evolve it" that would be a BIG plus.
Sure, we'd all like to know when and how, etc - but we recognize your policy about not providing details which might give aid and comfort to the enemy, and will swallow our desires and wait if we only had a little bit of assurance.
The fact that your company has agreed to haverepresentatives at our joint RUG meeting at the NGS conference is encouraging - unless they are grim reapers :-)