Re: Exporting Media
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In reply to:
Re: Exporting Media
Norris Taylor 10/22/12
Ack. After many days and trials and conversations with technical support I finally figured this out on my own.
When breaking a larger tree into smaller trees like this, it is not enough to select the "include media files" check box. You also need to select the "include only items linked to selected individuals" check box. If you don't check that box, it will NOT include any media.
You would think it would include EXTRA media (which is why I didn't worry about checking that box to begin with - that and the default is OFF) but that is not the case.
Problem fixed - with no help from ancestry.com. *sigh*
Oh well, I'm just happy it works and I hope this helps someone in the future.
I DID leave a message for them and I hope they fix this bug in the future.
Whit